At Millrace Home, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please review our policy below.

1. Return Eligibility

You may return an item within 30 days of receiving your order if it meets the following conditions:

  • The item is unused, unworn, and in its original packaging.
  • All tags, labels, and accessories are intact.
  • The item is not on our non-returnable items list (see below).

Non-Returnable Items:

  • Gift cards and promotional items
  • Personalized or custom-made products
  • Items marked as “Final Sale”
  • Used or damaged items (unless defective upon arrival)

2. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Email us at info@millracehome.com with your order number and reason for return.
  2. Receive Return Instructions: Our team will provide you with a return authorization and shipping instructions.
  3. Ship Your Item: Pack the item securely and send it to the return address provided. You are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive your return, we will inspect the item and process your refund within 7-10 business days. Refunds will be issued to the original payment method.

  • Full Refund: If the item meets all return conditions.
  • Partial Refund: If the item shows signs of use or is missing original packaging.
  • No Refund: If the item is damaged, used, or does not meet return conditions.

Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

If you received a defective or incorrect item, we will offer a free exchange or full refund. Contact us within 7 days of receiving your order to arrange an exchange.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account and contact your credit card provider, as processing times may vary.
  • If you still haven’t received your refund after 10 business days, please contact us at info@millracehome.com